Privacy Policy

HerbCrafted collects Personal Data and Anonymous Data when you visit our websites or when you send us information or communications. ‘Personal Data’ means data that allows someone to identify you, including, for example, your name, address, telephone and mobile numbers, email address, as well as any information about you that is associated with or linked to, or could be linked to, any of the foregoing data. ‘Anonymous Data’ means data that is not associated with or linked to your Personal Data. Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data as described below.

We collect Personal Data from you, such as your name, contact details, country of residence, zip code or post code, and gender when you place order on one of our sites or when you choose to use the various services like HerbCrafted Apps we provide. We also collect other types of Personal Data that you provide to us voluntarily, when, for instance, you make a purchase, respond to surveys and questionnaires or enter a competition. If you provide us feedback regarding our sites or services via email, we will collect your name and email address in order to send you a reply.

In order to improve our services to you, we may ask you to voluntarily complete confidential surveys. We do not ask you to provide us any personally identifiable data in association with these surveys, although we do associate your responses with Personal Data. If you do not wish to participate in a survey, however, simply decline to participate when asked.

Cancellation of accounts

• You may cancel your previously registered account through the means set forth in our Platform or by contacting Customer Service. When you contact our customer service at [email protected] to cancel, we will complete your request within 15 business days.
• It's important to note that deleting your account is an irreversible process. After the account is deleted, we will stop providing you with products or services. All content, information, data, and records under or associated with the account will be deleted or anonymized (except in cases required by national laws, regulations, rules, normative documents, government policies, orders, etc. or required to perform our contractual or compliance obligations), you can no longer retrieve, access, obtain, continue to use and retrieve such information or data (even if you register and use the same email address again).
• Please back up the above information and data by yourself, otherwise you may not be able to enjoy the relevant after-sales service.

Policy for APP

• HerbCrafted Privacy Policy (hereinafter referred to as “Our Privacy Policy”) is offered by HerbCrafted TECHNOLOGY US LIMITED (hereinafter referred to as “HerbCrafted”). Address: 100 N HOWARD ST STE R, SPOKANE, WA 99201, UNITED STATES.
• Our Privacy Policy will take effect on Dec 11, 2023. We have revamped the Privacy Policy front and back so that from this date onwards, this Privacy Policy will be able to provide details about how we manage the personal information you disclose when using HerbCrafted products and services.
• Please take some time to familiarize yourself with our privacy policy, and let us know if you have any questions.

Our promise

• This Privacy Policy describes how HerbCrafted Inc. (hereinafter referred to as "HerbCrafted" , "we" or "us") collect, use, disclose, process, and protect the information you provide to us through the HerbCrafted app when using our products or services. If we ask you to provide certain information in order to verify your identity when using HerbCrafted products or services, we will use this information in strict accordance with this Privacy Policy and/or our User Terms and Conditions.
• This Privacy Policy was developed with full consideration of your needs taken into account. It is important that you fully understand our personal data collection and usage practices as well as full confidence that ultimately, you have control of any personal information provided to HerbCrafted .
• In this Privacy Policy, "personal information" means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information HerbCrafted has access about that individual. Such personal information may include but not limit to the information you provide to us or upload, and , device information.
• By using HerbCrafted products and services or other acting permitted by the applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated here in this Privacy Policy, including any changes we make from time to time. In order to comply with applicable laws, e.g. General Data Protection Re-gulation in Europe Union, we will specifically seek prior explicit consent to the particular processing (e.g. auto-mated individual decisionmaking) of special categories of personal data. Furthermore, we are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.
• We are well aware of the importance of your personal information so that we will take appropriate security measures to protect it in accordance with mature security standards of the industry. Ultimately, what we want is the best for all our users. If you have any questions about the data processing practices summarized in this Privacy Policy, please contact [email protected] so that we can best see to your needs.We will be happy to address them directly.

Information not requiring consent

• We may share anonymized information in aggregate form with third parties (such as advertisers on our website) for commercial purposes. We may share trends in common usage of our services, for example, the number of customers in a particular group who purchase certain products or engage in certain transactions.
• For the avoidance of doubt, HerbCrafted may collect, use, or disclose your personal information without your consent if it is and only to the extent it is allowed explicitly under local data protection laws (to, for example, comply with a subpoena). We may also disclose your information without your consent if we believe in good faith that it must be disclosed in order to protect our rights, your safety, or the safety of others; investigate fraud; or respond to government requests.

Security commitment

HerbCrafted's security measures

• We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other similar risks, we havewe have put in place reasonable physical, electronic, and managerial procedures to protect the information We collect from you during your use of the HerbCrafted app. We will take all appropriate measures to protect your personal information.For example, When you send information to our home server from your HerbCrafted device or receive information through the same channel, we make sure that it is encrypted using a number of protocols including Secure Sockets Layer (SSL).
• All of your personal information is stored on secure servers and protected in controlled facilities. We classify your data based on importance and sensitivity, and we guarantee that your personal information is always protected by the highest level of security. We also guarantee that employees and third-party service providers who provide products and services to you by accessing this information will be held under strict contractual confidentiality obligationsand may be disciplined or terminated if they fail to meet such obligations. Similarly, we have special access control measures for cloud-based data storage. In summary, we regularly review our information collection, storage, and processing practices, including physical security measures taken in order to prevent any unauthorized access and use.
• We will take all feasible steps to protect your personal information. However, you should be aware that the use of the Internet is not always secure, and therefore we cannot guarantee the security or integrity of any personal information when it is transmitted in both directions over the Internet.
• We will take all practicable steps to protect your personal information. You should, however, be aware that the use of the Internet is not entirely secure, and for this reason. Because of this, we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
• We will take upon the personal data breach, notifying the breach to relevant supervisory authority or under some circumstances, notifying the personal data breach to the data subjects by complying with applicable laws, including your local data protection legislation.

What you can do 

• You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you. When you log into HerbCrafted as a HerbCrafted account user, no matter when, and especially if you are using another person's computer or a public Internet portal, you should always log out at the end of the session.
• HerbCrafted cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private . Notwithstanding the foregoing, you must immediately notify us if any online users access your account without permission or if any other security breaches occur.
• Your assistance will help us better protect your personal information.

Retention policy 

We retain information we collect about you as long as it is still needed for the purposes we obtained it or as long as it is needed to comply with applicable legal requirements or permissions. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information. If further processing is for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to the applicable laws, the data can be further retained by HerbCrafted even if the further processing is incompatible with original purposes.

Accessing other features on your device

Our application may need to access certain features on your device, for example, Wi-Fi network status. This information is necessary for these applications to be able to run on your device and for you to be able to interact with them. You can close the application on your device at any time, or you can contact us at [email protected] to revoke your consent.

Privacy Policy updates

We periodically review our Privacy Policy, and we may update it to reflect changes in our information practices. If we make a substantial change to this Privacy Policy, We will notify you by email (using the email address specified in your account), by releasing a notice in the HerbCrafted app, or by contacting you via your mobile device. This will allow you to understand what information we collect and how we use it. These kinds of changes to this Privacy Policy will be effective starting on the date specified in the notice or on the website. We recommend that you visit this page regularly for the latest information on our privacy practices. Your continued use of products and of website, cell phone and/or any other device-based services will be deemed as your acceptance of the updated Privacy Policy. If we collect additional personal information from you, or if We wish to use or reveal your personal information for a new purpose, We will once again seek your consent.

Customer support

 Provide confirmation emails to verify your username and password, contact you regarding the status of an order, or troubleshoot app or device-specific uses and pet tracking requests. 

Improve

Improve our products and services, troubleshoot any issues you may have creating or managing fences, and troubleshoot any issues you may have using our products or services. 

Marketing

 Sending you email updates about new features, products, and services.   

 You can unsubscribe from marketing emails

How we share your personal information

• We may share data with vendors or third parties who
• Facilitate product purchases and promotions. 
• Host our website and perform website/app analytics. 
• Help us communicate with you.  
• Manage our advertising & marketing.  

In addition, we may share information:

• To government or law enforcement officials in response to a lawful request by a public authority or in order to comply with a legal obligation, including to meet national security or law enforcement requirements.  
• In order to apply or enforce our terms of use, or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity (including for the purposes of fraud protection and credit risk reduction). 
• As part of a business transition. In the event that OPS is sold or transferred, or in the event that substantially all of our assets are sold or transferred to a third party, the Service and any personal information collected by us, will be among the transferred assets.  

Exercise your choices with the personal information we maintain about you  

• Access the personal information we maintain about you.  
• Delete the personal information we  maintain about you, unless such information is necessary for compliance with our legal or regulatory obligations.  
• Opt-Out of certain uses of your personal information. You can opt out of
  • Email marketing - unsubscribe to our email list

Security

We have implemented reasonable security measures designed to protect your personal information from unauthorized access and disclosure. It is important that you understand, however, that no website, Internet-connected device or online platform is completely secure. We cannot anticipate all potential misuse of your information, and as a result, cannot guarantee the security of any information you transmit to us.   

Children

We do not intentionally collect any personal information from children under the age of 13. If you are under the age of 13, please ask a parent or guardian for help using our website or purchasing any products. If you believe we have obtained personal information associated with children under the age of 13, please contact us at [email protected] and we will delete it.   

Links on our website

This website may contain links to other websites or services. We do not control what  information you provide, or is collected by these third party websites. We encourage you to read the privacy policies or statements of the other websites you visit. 

Contact us

If you have any questions about our privacy or security practices, or if you would like to request access to or correction of your personal information, you can contact HerbCrafted by mail, telephone, or e-mail:  [email protected]

Changes to this policy

We may revise this policy from time to time. Review it occasionally so that you keep up-to-date on our most current practices. We will put the effective date of the latest version at the top of each policy.